We at first-trade respect and protect the privacy of visitors to our websites and our
customers. This Privacy Policy describes our information handling practices when you access our services (as
described and governed by our Terms of Use and referred to collectively hereinafter as
"Services").
Please take a moment to read this Privacy Policy carefully. If you have any
questions about this Policy, please submit them to Admin@first-trade.shop
We may modify this Privacy
Policy from time to time and will notify you by email (sent to the email address specified in your account)
and via a notice on our Services prior to the change becoming effective, or as otherwise required by law.
By accessing and using our Services, you signify acceptance to the terms of this
Privacy Policy. Where we require your consent to process your personal information, we will ask for your
consent to the collection, use, and disclosure of your personal information as described further below.
We may provide additional "just-in-time" disclosures or information about the data processing
practices of specific Services. These notices may supplement or clarify our privacy practices or may provide
you with additional choices about how we process your data. If you do not agree with or you are not
comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our
Services.
Personal information is typically data that identifies an individual or relates
to an identifiable individual. This includes information you provide to us, information which is collected
about you automatically, and information collected during the course of the provision of the Services,
including through the Know Your Customer process. The definition of personal information depends on the
applicable law based on your physical location. Only the definition that applies to your physical location
will apply to you under this Privacy Policy.
We may collect the following types of information from
you:
- Personal Identification Information: Full name, date of birth,
nationality, gender, signature, utility bills, photographs, phone number, home address, and/or email.
-
Formal Identification Information: Government issued identity document such as Passport, Driver's
License, National Identity Card, State ID Card, Tax ID number, passport number, driver's license
details, national identity card details, visa information, and/or any other information deemed necessary to
comply with our legal obligations under financial or anti-money laundering laws.
- Institutional
Information: Employer Identification number (or comparable number issued by a government), proof of legal
formation (e.g. Articles of Incorporation), personal identification information for all material beneficial
owners.
- Transaction Information: Information about the transactions you make on our Services,
such as trading activity, account history, and wallet addresses.
- Employment Information:
Office location, job title, and/or description of role.Correspondence: Survey responses, information
provided to our support team or user research team.
- Online Identifiers: Geo location/tracking
details, browser fingerprint, operating system, browser name and version, and/or personal IP
addresses.
- Cookies: Cookies are files with small amounts of data that are commonly used as
anonymous unique identifiers. These are sent to your browser from the website that you visit and are stored
on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our
platform. You have the option to either accept or refuse these cookies, and know when a cookie is being sent
to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our
Service.
We may collect the following types of information from Public Databases, Credit Bureaus
and ID Verification Partners like Jumio:
- Government records and publicly available information
about you to verify you to comply with our legal obligations, such as anti-money laundering laws, and to
assess risks about you to ensure our Services are not used fraudulently or for other illicit activities.
- Public blockchain data to ensure parties utilizing our Services are not engaged in illegal or
prohibited activity under our Terms, and to analyze transaction trends for research and development
purposes.
Except for this section, none of the other provisions of this Privacy Policy applies to anonymized or aggregated customer data (i.e. information about our customers that we combine together so that it no longer identifies or references an individual customer). first-trade may use anonymized or aggregate customer data for any business purpose, including to better understand customer needs and behaviors, improve our Services, conduct business intelligence and marketing, and detect security threats. We may perform our own analytics on anonymized data or enable analytics provided by third parties. Types of data we may anonymize include transaction data, click-stream data, performance metrics, and fraud indicators.
We generally use personal information to create, develop, operate, deliver, and
improve our Services, content and advertising; and for loss prevention, anti-money laundering, and anti-fraud
purposes. Most of our core Services are subject to laws and regulations requiring us to collect, use, and
store your personal information in certain ways. This includes collection and storage of your photo
identification. In addition, we use third parties to verify your identity by comparing the personal
information you provide against third-party databases and public records. We have no choice but to actively
monitor, investigate, prevent, and mitigate any potentially prohibited or illegal activities, enforce our
agreements with third parties, and/or prevent and detect violations of our posted user agreement or agreements
for other Services.
We also simply cannot provide you with Services without such information. For
example, we send administrative or account-related information to you to keep you updated about our Services,
inform you of relevant security issues or updates, or provide other transaction-related information. Based on
your communication preferences, we may send you marketing communications (e.g. emails or mobile notifications)
to inform you about our events or our partner events; to deliver targeted marketing; and to provide you with
promotional offers. Our marketing will be conducted in accordance with your advertising marketing preferences
and as permitted by applicable law.
For individuals who are located in the European Economic Area, the United Kingdom or Luxembourg (collectively “EEA Residents'') at the time their personal information is collected, our legal bases for processing your information under the EU General Data Protection Regulation (“GDPR”) will depend on the personal information at issue, the specific context in the which the personal information is collected and the purposes for which it is used. We generally only process your data where we are legally required to, where processing is necessary to perform any contracts we entered with you (or to take steps at your request prior to entering into a contract with you), where processing is in our legitimate interests to operate our business and not overridden by your data protection interests or fundamental rights and freedoms, or where we have obtained your consent to do so. In some rare instances, we may need to process your personal information to protect your vital interests or those of another person.
We understand how important your privacy is, which is why first-trade maintains (and
contractually requires third parties it shares your information with to maintain) appropriate physical,
technical and administrative safeguards to protect the security and confidentiality of the personal
information you entrust to us.
We may store and process all or part of your personal and
transactional information in the US and elsewhere in the world where our facilities or our service providers
are located. We protect your personal information by maintaining physical, electronic, and procedural
safeguards in compliance with the applicable laws and regulations.
We cannot guarantee that loss,
misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a
vital role in protecting your own personal information. When registering with our Services, it is important to
choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and
to immediately notify us if you become aware of any unauthorized access to or use of your
account.
We also cannot ensure or warrant the security or confidentiality of information you
transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we
have no way of protecting that information once it leaves and until it reaches us. If you have reason to
believe that your data is no longer secure, please contact us using the contact information provided in the
“How to contact us” section below.
We store your personal information securely throughout the life of your first-trade Account. We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal information are described below.
We do not knowingly request to collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, first-trade will require the user to close his or her account and will not allow the user to continue using our Services. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of 18 using our Services so we can take action to prevent access to our Services.
We rely primarily on the European Commission’s Standard Contractual Clauses to facilitate the international and onward transfer of personal information collected in the European Economic Area (“EEA”), the United Kingdom and Luxembourg (collectively “European Personal Information”), to the extent the recipients of the European Personal Information are located in a country that the EU considers to not provide an adequate level of data protection. We may also rely on an adequacy decision of the European Commission confirming an adequate level of data protection in the jurisdiction of the party receiving the information, or derogations in specific situations.
Depending on applicable law where you reside, you may be able to assert certain
rights related to your personal information identified below. If any of the rights listed below are not
provided under law for your operating entity or jurisdiction, first-trade has absolute discretion in providing you
with those rights.
Your rights to personal information are not absolute. Depending upon the
applicable law, access to your rights under the applicable law may be denied: (a) when denial of access is
required or authorized by law; (b) when granting access would have a negative impact on another's
privacy; (c) to protect our rights and properties; (d) where the request is frivolous or vexatious, or for
other reasons.
Access and portability. You may request that we provide you a copy of your personal
information held by us. This information will be provided without undue delay subject to a potential fee
associated with gathering of the information (as permitted by law), unless such provision adversely affects
the rights and freedoms of others. In certain circumstances, you may request to receive your personal
information in a structured, commonly used and machine-readable format, and to have us transfer your personal
information directly to another data controller.
Rectification of incomplete or inaccurate personal
information. You may request us to rectify or update any of your personal information held by first-trade that is
inaccurate. You may request to erase your personal information, subject to applicable law. If you close your
first-trade Account, we will mark your account in our database as "Closed," but will keep certain
account information, including your request to erase, in our database for a period of time as described above.
This is necessary to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid
detection simply by closing their account and opening a new account, and to comply with our legal obligations.
However, if you close your account, your personal information will not be used by us for any further purposes,
nor shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by
law, or in accordance with this Privacy Policy. In some jurisdictions, applicable law may give you the right
to restrict or object to us processing or transferring your personal information under certain circumstances.
We may continue to process your personal information if it is necessary for the defense of legal claims, or
for any other exceptions permitted by applicable law.
To the extent we can rely on legitimate
interest under the applicable law, we will only send you information about our Services that are similar to
those which were the subject of a previous sale or negotiations of a sale to you. We will contact you by
electronic means for marketing purposes only if you have consented to such communication. You may raise such
objections with regard to initial or further processing for purposes of direct marketing at any time and free
of charge.
Location Information: When first launching any of our mobile applications that collect
location information, you’ll be asked to consent to the application’s collection of location data, which we
currently require in order to use the Services. If you first consent to our collection of location
information, you can later stop it at any time by changing the preferences through your mobile device. If you
decide to do so, our mobile applications or certain features thereof may no longer function. You can also stop
our collection of location data by uninstalling the application from your mobile device.
If you have questions or concerns regarding this Privacy Policy, or if you have a complaint, please contact us at Admin@first-trade.shop
Version 4.0 – Effective: March 15, 2023